A friend visited from the UK a few years back, and I decided to splurge on a trip to Hy's. I'd never been there before, but the stellar reviews led me to believe it was a good choice.
The food was good - but not worth its price tag. There are so many other places in the financial district that are just as pricey with far better food and service. (Canoe is but one example- plus you get an awe-inspiring view.)
As to the decor and atmosphere... it felt very Alice in Wonderland - and not in a good way. It was like being trapped in a deep dark crypt where all the ugly furniture is deposited because it's too hideous for the light of day. The oversized everything was totally ridiculous and the staff was equally useless. I'm rarely harsh towards wait-staff, but I'm certain that it wasn't their fault. I blame the owner and/or management. It seemed as though our waiter was paid by a hourly rate instead of tips or commission.
*Note to waiters: Ensure you have a personality before entering the trade.
*Note to management: Ensure you are able to deliver on your hype.