These places are so random what you'll actually get as a customer.
Today I had the joy to work with THE customer experience manager. Not only was this guy super high strung but he also yelled at his employees, who were standing a few feet away, while helping me at the copy center. This behavior is in no way is appropriate, and is incredibly shameful towards his employees. It also made me feel extremely uncomfortable. He was also very rushed in completing my order and used the wrong paper. I had asked for glossy not plain.
Later I watched one of those yelled at employees deliver a wonderful customer service experience to a lady who had come in to return some boxes at the register next to me.
All in all, I kinda got what I needed but was an uncomfortable process...