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| - Well, this company needs to make up their mind on their loyalty program!!! I had a punch card that they would not honor because they "moved to an electronic form" where you now provide a phone number. Then, when I was near earning a free drink under the electric version---they did away with that system and went back to punch cards. I get it--companies have to make financial decisions like this all the time, but the only problem is-- they once again are not honoring all the points/visits I earned! I called to discuss this with their manager, Bobbi, before taking it to Yelp! but a week has passed and she still has yet to return my call. Loyalty/rewards programs carry real value these days when customers are deciding where to spend their hard earned money. A return phone call also goes a long way!
8/2/2017 Update: Just woke up to a voicemail from Bobbi left at 1:11am (WTF!) saying that she would "leave a message since I never answer" (this is the first return call I have received from Ms. Bobbi...but nice try!). She also told me to come get my "one stamp that you're basically off by." Clearly my Yelp! review warranted some action on her part, it's just too bad jumping too conclusions & being dishonest was not the action I was expecting. I don't spend my time writing reviews for 1 stamp...not to mention, when I called Bobbi (x2)--- I only left my name and number with her staff because she was unavailable. I left no indication what the issue was about as I didn't think discussing this with her staff was appropriate, or effective. So to determine my call was about loyalty punches took a little detective work (and a visit to the Yelp! site) on her part. Regardless, keep your late night calls, punch cards, coffee & tea Bobbi----too many others are more respectful of me, my time and my money.
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