This has been my 5 year old's favorite place to have his birthday (We've had 3 of his parties at this location). We will NEVER have another party here, let alone take him back. Multiple times my guests and I had to go to the manager to get tickets from games either because they wouldn't dispense them or they had run out. Every time the manager acted annoyed - I think his name was Gerry or Gary, I wish I would've paid attention. The cashier took FOREVER to get orders put in and collect payment for them. My mom waited in line behind three people for THIRTY minutes to order pizza, beer and tokens. Then the same cashier had the audacity to come over 15 minutes before our time slot was up and tell me she needed the table right then. We took our time and let my son finish opening his gifts since we had to wait the whole first hour to order our food and then have it come out. I couldn't believe the attitude of the employees or the condition of the games I.e. most 2-player games only worked on one side or in 1-player mode, ticket issues mentioned above, cleanliness, etc. I will be contacting corporate directly regarding our experience considering we've spent an ungodly amount of money there.