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| - After enough bad experiences with the food and the services in the past year, I will no longer be returning to this establishment.
For years, I have been a returning customer to Pho Kim. Back in the day when I was a pipsqueak of a child, Vietnamese cuisine was still wonderfully new. I stumbled upon Pho Kim through word of mouth. At the time, Pho Kim was one of the better places to go and the food was godly in my eyes.
After a number of renovations, not to mention turnover of staff, the popularity of this establishment began to dissipate along with the food quality and service. In this year alone, I've had bland soups, soggy vermicelli, thawed out frozen vegetables which resembled wet sponges than they did a cucumber, and limpy beansprouts. Although I tried so much to keep on loving Pho Kim, their food was overall bland and lacked a freshness that is so needed in Vietnamese food. Even my boyfriend who is not a picky eater had also stated that the shredded pork and porkchops had an odd taste which lead to some minor food poisoning upon our last visit.
The service at Pho Kim has worsened over the years where I have found the staff to be extremely abrasive and not very accommodating to their customers. I had the odd occasion recently of staff not returning any of my change (I pay by cash) - I'm sorry but I'm not going to give a $10 "tip" for a $12 dollar dish. Its bad enough that staff assume they are going to be tipped which reflects in their attitude upon paying the bill, but its just plain rude for restaurants to withhold the change of a customer thinking its theirs to keep, no matter how big or small the amount is.
Overall, Pho Kim is off my list for restaurants to dine at. Their poor food quality and service was the last straw where I will definitely not be returning. For other diners, perhaps you will have more luck than me, however I suggest that you try someplace else for better quality Vietnamese food.
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