HORRIBLE plain and simple. Ordered delivery and they could not find my house. I tried to give her directions and she would not listen and talked over me. Finally 10 minutes later she arrived. I called management to let them know she does not know how to use her GPS and she needs retrained. The employee said that a manager was there but not available to take the call. I just left the message with him. We went to eat out food now and my sandwich had everything on it I requested be removed. I called back and the manager Maria (very kind and apologetic for the issues) said that she would write me down for both my sandwich and salad and that I did not have to get them on the same day but they would be available just ask for a manager.
NOW when I went back to get the same order I told the employee after ordering that we had a mistake and they were comping this meal to right the issue last time. She called over the Manager Lizbeth and she was beyond rude. She comped one item and walked away, I asked why and the employee said I don't know that is just what she did. I asked her to get ask her why when they had told me both. Apparently this upset Lizbeth as she came back out and rudely stated "unless it is under another name that is all she did". I said I don't know why we always have an issue here. Lizbeth said "I don't know what to tell you". I asked for her supervisor's name due to her demeanor and she said "well there are lots of managers and started to rattle off the names of managers."
I will not be back here and I strongly advise you do not waste your money only to be treated with disrespect. I will be contacting corporate but will be taking my business to Kneaders across the street with a much better attitude and food that is not been wrong once.