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| - I wish I could rate the facility higher but due to me experience with Dr. Perkins, I can only give them a 2-star rating.
I have since filed a formal complaint to the Arizona Medical Board stating the following:
On February 7, 2014, I went in for a scheduled PRK Revision Surgery with Dr. Scott Perkins of Barnet Dulaney Perkins Eye Center. Dr. Perkins was unprofessional in the manner in which he spoke to me during the surgery prep and during surgery. I have had this same procedure done October 4, 2013 so I am familiar with the process and the experience. After Dr. Perkins put the numbing drops in my eyes, the next step was to place a sponge like object on my eye. Unlike the time before, it was extremely painful causing me to squint and twitch in pain. I said, "It burns. Why does it burn? I know I should not feel this, I am concerned that I do considering you will be putting a laser on my eye next and I feel pain." He exclaimed, "Oh my god, you are so dramatic! I have done 15 of these today and no one has been as dramatic as you!" I said, "I am sorry but this is uncomfortable unlike last time, shouldn't you be just as concerned?" He then threw himself back in his chair and said, "Are you done yet?" I could not believe the way that not only a doctor but a person was speaking to me. He then proceeded and was unusually rough in the manner he completed the rest of the procedure. Once Dr. Perkins was done, I sat up and was escorted to the post-op room where I was crying and beside myself in the experience and pain with Dr. Perkins. I explained what had happened to the technician and proceeded to check out. I not only experienced a tremendous amount of pain in comparison to the first procedure done by him but tremendous pain after. It is my belief that Dr. Perkins did not allow the numbing drops enough time to take effect before proceeding nor did he have the care and concern for the matter. I am disgusted by his unprofessionalism and the pain he put me through. It has been 5 weeks since the procedure and it appears that my vision was affected by his poor quality work as my vision is worse now than it was 5 weeks after my first procedure and prior to this second procedure. I do not believe this doctor should be practicing on such a delicate sense and lacks any compassion and bedside manner.
It really is such a shame to have dealt with Dr. Perkins because I have had a great experience leading up to surgery. Dr. Schiff is the pre and post op doctor that has been such a pleasure to deal with. He is very warm and informative just like the rest of his administrative staff. After my experience that night, I received a call from their branch manager wanting to address the issue. She stated she would send me a gift card as some type of consolation. Three weeks later, nothing. I sent her an email to verify the address she had for me and after no response a week later, I called her and she said that she sent it to me after we first spoke. Yeah, maybe it got lost with her response to my email. Another week, she receives a return on the mailing and realizes that she had the wrong address. I get the $20 gift card with a note stating, "Here is another gift card." I was very offended. She would have gotten a return on the first one since she sent it to the same wrong address IF she in fact did send it the first time. I was initially impressed by the way K.D. tried to mitigate but then offended in the result. This is a $4,000 procedure and I suffered a great deal of pain for a $20 gift card that required my constant follow-up.
Please note, I do recommend Dr. Schiff to inform and prep you for the surgery and his administrative staff, just please ensure you do not get scheduled for surgery with Dr. Perkins.
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