I purchased a Groupon a while back and finally used it. I was honestly a little nervous because of all the bad reviews but I had a good experience. It was very quiet back there and I didn't have any problem with other people being noisy, but honestly you can't look negatively on the spa when it's the clients that are loud, they can't control that. Joe did my massage and checked several times to make sure his pressure was good and that I was okay. He definitely put some work in on my knots in my shoulder which I appreciate. I think the Groupon was like $36 and I left a $20 tip, still a good deal.