i've never left a review in my life on anything and i'm not the type of person to get fed up with stuff because i understand why things happen. when i say this was the worst service i've had, you know it's serious. we ordered our two combos (grilled chicken and a ranch burger), all was good. we pay at the window. the cashier, we'll call her karen because she looks like a karen idk, leaves for like 15 minutes and we're sitting in the car waiting. a guy brings a bag to the window and also just leaves it there and walks away. we wait a while longer and the order from the person behind us is also dropped off at the window next to ours. karen finally comes back and gives us our order and tells us to have a nice day (thanks). we trusted everything was ok and was all in there (our fault for trusting it). i get home and i get a "burger" with literally a piece of chicken between two buns and some mayo. no lettuce, no tomato, nothing. we check the other burger and it was wrong. we didn't even get the ranch we paid extra for and our food was cold. and there was a hair in my fries. i'm pretty disappointed because we've never had a bad experience at the other lenny's downtown. literally the worst $18 i've spent.