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  • This body shop is open Mon-Fri 7:30-5:30 and open Sat--but they don't do any work on Sat. I took my car there on a Sat--because they were actually open on a Sat--but they gave me generalities, for very simple bumper repair--and no quote. Asking why they were open on Saturdays, if no work was performed, the guy said on the phone (this was my 2nd call, one before and after the Sat in-person visit to look at my bumper to see what it needed ). They guy on the phone--in the body shop--said "because the front office makes us.". And today in asking about a loaner or rental car availability so I could drop car and get serviced at same time, go to work, and come back after work--here's the email: I sure wish dealers got a new business model. Why don't they just shut down for the summer? Yes we can all come in Mon-Fri 7:30-5:30--because we have to if we want service. They close at lunchtime weekdays too, so I couldn't even do it on my lunch and take a slightly longer lunch. Yes, all for the guys--they have lunch coming for sure. I already came in on a Saturday once to look at my car and tell me what it took to repair. No loan. Every person different I talk to, plus I have to explain to each person who answers what I need. I wish I could say this isn't typical in this industry, but it is. So Sanderson is no different. -------------------------------------------------------------------------------- From: JD Daily [mailto:jdaily@sandersonford.com] Sent: Monday, July 01, 2013 2:59 PM To: my name and email here Subject: LOANERS Debbie, we do have loaners but none in at this time. Do you have rental coverage on you policy? The office is open on Saturday for pick up, drop off and estimates. We are an outdoor shop and with this extreme heat my guys need the two days off they have coming. JD
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