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  • From the moment I tried booking a room to the time I left... the customer service alone had me regretting booking a room here in the first place. I called on a Friday to get a rate for Saturday night check in and check or on Sunday. I was quoted X amount by Deanna. I had to check my funds and asked when I call back can I speak with you, Deanna has stated she made a note on my account (mlife). I called back five times and turns it Deanna had left foot the evening. I spoke with krissi and Esmeralda about the X amount I was quoted, they turn around and quote me a Y amount. I escalate this further to there manager, Ron. He was very rude, talked down to me, and unprofessional in general. I called back and some with a Chris who was the supervisor of everyone I had already spoken too. He was shoot to resolve the situation and then some. It's just unfortunate that people like myself pay a lot of money to get treated like garbage by the customer service reps. Especially at an establishment such as Bellagio. The customer service alone is making me not want to go back. I have gotten better service at Luxor, Rio, geez, even Riviera. If I am paying $200+ a night, I expect to be treated like a week paying customer. Because after all, it's people like me (worker bees) who keep these type of hotels going.
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