Called to make an appointment today. Got one for the same day. A little delay in getting the car checked in due to a new computer system. Before I walked to the waiting area I was told what was needed and the price. Not too bad. A free car wash was thrown in, sweet! Waiting room has three areas - a cute children's area with TV, books, toys and little table and chairs, a lounge type area with comfy chairs and a cafe-like area with multiple coffee carafes and popcorn. Free wifi is also available. Might be coming back here to trade my 2014 Civic!