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  • My friend highly recommended this place because she had tried it in Chicago and loved it so we decided to have dinner here. The patio outside doesn't seat parties of 5 so we had to go to the indoor seating. We arrived at 7pm. The hostess quoted us for a 30 to 40 minute wait. We put a name and number down and pre ordered the pizza once we figured out what we wanted: deep dish chicken bacon bbq. While my friend was pre ordering the pizza, I noticed a couple come up and put their name down for a party of 11 and a pre order. After 10 minutes, we received a text at 7:20 saying our wait time was bumped up to 60 to 70 minutes. Then a minute later we got another text saying our table was ready. We were seated and told the waiter that we had a pre order already and he went to check on it. At 8:15, the table of 11 received their 3 pizzas before us. A table of 4 that sat after us as well received their pizzas as well. We didn't receive our pizza until 8:40. When we asked the waiter why our pizza took so much longer than normal even after we preordered and came before the other tables, he gave us a half assed answer saying they preordered and he doesn't know how the system works up there. The waiter noticed that the party of 11 got their pizzas first and tried to assure is ours would come soon. He kept dodging our table and would go around even though we were seated next to the kitchen. After we questioned him on the pizza time, he stopped asking us how we were doing. If the waiter or the hostess messed up on our order it would be understandable but they didn't tell us about it and tried to half ass a response instead of fixing it. The service sucks. The food is good. I understand it takes time to cook fresh pizza but when you have to wait over an hour for food and see tables that were seated after you and they get their pizzas first, then the taste of the pizza isn't really that worth it. My friends enjoyed the pizza because they were so damn hungry but I couldn't stop being irritated at the lack of etiquette and respect for the consumer. Again, food is good. But our experience here for the first time was terrible.
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