I bought a used car from here yesterday. This was actually the best car buying experience I've ever had. I bought my last 2 cars from CarMax and it was big hassle. I found a car I was interested in via their website and submitted a price quote. I received an email within the hour from the sales rep and scheduled an appt for a test drive that evening. I had some questions before going in and called the sales rep (Billy) directly. He answered all of my questions and said he'd have the car ready. Everything went smoothly after that. They gave me more than I expected on my trade-in and negotiated with me on my payments. Billy is great, he went out of his way to watch and play with my 3 year old while I signed the financial papers. I thought that was so nice of him. I felt very comfortable during the whole process and everyone I encountered was pleasant. I left in my new car very happy.