I'm suprised this place has so many bad reviews, but I have to say that my experience was pretty good. I went here last week with my boyfriend during dinner time.
They weren't busy, but they weren't slow. It was nice. We were seated right away and our server came over shortly after. I made a point to get the girl's name, but I've since forgotten it (which seems to happen to me lately!). I want to say her name was Dawn, but I'm not sure.
Anyways, we ordered sandwiches and I really liked mine. I think he liked his too, but had the complaint that it didn't come with very many fries. I was happy with mine and that I chose to get mashed potatoes instead. The prices are about the same as a Chili's, but I liked this a little more.