Horrible front desk and management. If I owed this store I would fire all of them. The massage therapists are amazing. They are depending upon the idiots up front to make appointments for them yet I've called over 8 times this week to leave my name incase of a cancellation. Then after 1 week of calling the receptionist laughed and said the last opening was just booked. Really? Why wasn't I called for the opening. Then, conveniently the manager wasn't in again. I was told to call back. I did. When I asked if I could speak with the an available manager the receptionist said sure can I have your name? Then, she said the manager wasn't available. It's evident to me that the managers and receptionists need to be fired.