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  • Absolutely worst customer service I have ever experienced. I called and spoke with Dennis who identified himself as a manager. I brought in a group of people and specifically said I wanted a $20 per person all inclusive lunch with a presenter. I was told that would not be a problem. When I get the check, they include a $100 "setup fee". There were 6 tables in a row, that was it. I asked Dennis if we had a failure to communicate and he puts "Tony" on the phone, his boss and the manager. Tony tells me he usually charges $500 for that room. Says we had a presentation and they have to reset the room (all 6 tables) so he's giving me a discount. I simply said that if they had divulged the $100 fee we would not have come in. So he told me not to come back. I won't, and I'll warn anyone else willing to read this post to never visit this den of thieves.
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