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  • FYI: go to the bottom of this page and on the left-hand side click (filter) to see all of the reviews. Prior to selecting Laguna we had 6 bids. The sales rep in Henderson was willing to work with our budget and give us vendor recommendations to go outside of the contract with cash. This along with two good references (craftsmanship issues with each reference, but both said they were fixed) made us feel Laguna was the right choice. We were very wrong! We are now on week 14 of what was supposed to be an 8 week project. Our backyard is not very big and we had them do a spa, pool and pavers. A $52,000 project with no landscaping or special rock work shouldn't take more than 10 weeks at the very latest. So much went wrong with the management of our job and the craftsmanship that I will just stick to a few major items you should know about... Engineered Plans vs. Plans you sign: The sales rep will have you sign a set of top view plans that you turn in to your HOA. He invited you into the office to see a 2-D image and makes adjustment. We had to ask for a 3-D image that all the other builders provided on the second meeting. The 3-D image did not match the engineered plans. So after you sign with them, they then send off the plans to be exact. During this time we asked for our spa seat to be lowered 6 inch. The sales rep noted this on the final plans with just a (6"). So the crew set a wall at 18inch that was supposed to be at 24inch. This through off our whole design as we have a geometric and streamlined design. We had to settle and come up with an alternative. During this time, the owner did not apologize and chalked it up to a mis-communication. He made us feel like he was doing us a favor for trying to come up with an alternative to our original plan. Bottomline: go over the engineered plans very carefully and if you can, don't sign on with them until you see those plans. Customer Service: Be prepared to run your own job site and if they screw up don't expect an apology. After 3 major screw ups we did not receive one apology. There is one superintended that comes by once a week. Dewy (owner) came by 3 times...twice to pick up a check and once to talk about how they would fix a major issue. We had to make multiple calls in between each step of the project to get the next crew out or to get a problem fixed. On two separate occasion we couldn't get a hold of anyone, so we had to drive down to the main office instead of using the local office. My guess is that you have to buy customer service from this company. Those with jobs that are 100k plus will get the attention of the owner. Craftsmanship: We thought the fact that Laguna had several in-house crews would work to our advantage and it did just the opposite. These aren't professional craftsman that pay attention to detail as if they were running their own company. We have 5 items that could have been avoided if someone cared about the quality of work they did. As an hourly employee for Laguna, it seemed they just wanted to bang it out and get to the next job. If you are going for a rectangle pool or a streamlined design with right angles...THIS IS NOT THE BUILDER FOR YOU! On a final note, after the job was completed we still have an issue will a wok pot not releasing gas for the fire. We came home today to find one of the crew sitting in our pool relaxing. When we approached him he seemed intoxicated and didn't bother to get out of the pool. This person has worked for the owner for 23 yrs, that should tell you something.
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