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| - I just had CenturyLink services installed in my Seven Hills/Henderson home and am very, Very happy. (I saw all the bad reviews here and felt I owed it to CenturyLink to share my good experience.)
Earlier this week, a Century Link rep knocked on my door to pitch me on services. After quizzing him about internet speeds and the cost for internet + a good premium channels package, I invited him in. I ended up signing up for bundled services of 10M of internet + Prism Premium TV (includes tons of digital channels + HBO, Showtime, STARZ, Cinemax, Encore, plus all On Demand) with DVR for two TVs, all for $140/month. (If I hadn't wanted Premium, there were three other packages and all were very nicely priced.)
The installation guy made quick work of things today. The whole system is wireless; the guide and remote are easy to use; and the internet is good (14MB -- about the same speed I was from Cox on slow days even though I was *paying* for 25MB). Also, there is no channel-change delay (something that drove me nuts with Cox if I wanted to quickly flip back and forth between two channels). In addition, the CenturyLink DVR boxes let you watch and/or record 4 shows at a time. And with the Prism TV app you can watch TV on any device in your house (laptop, iPad, iPhone, etc.)
My monthly Cox bill was $210 and I was only getting HBO and Showtime -- so bottom line, I'm saving $70/month and getting more premium channels and solid internet service. And I got a $100 Am Ex gift card for signing up (the online registration for that was easy).
I highly recommend CenturyLink and would advise you to call my very nice sales rep -- who is also the area General Manager -- who is with a company called Provision, an authorized CenturyLink reseller. His name is Bobby Lyman and his direct line/cell is 321-265-2004. (He used to live in Orlando, so that's a Florida area code -- but he lives in Vegas now.)
UPDATE ON 4/6/14: I see that some of the negative reviews/complaints are based on (1) installation fee disputes, (2) issues with prices, and prices going up after a year and (3) customer service issues when canceling. It's certainly possible that some sales reps are not as honest as others, but my sales rep Bobby (1) waived all the installation fees, (2) informed me that service rates were promotional for 1 year and would increase by about $20/month in a year (still cheaper than Cox), and (3) gave me his cell number to make sure I get good customer service (which I assume is good for him as a rep of the company).
UPDATE ON 4/9/14: Wanted to add a note now that I have had service for four days. The internet is streaming well above 10M most of the time -- averaging 14/15M -- and the TV service has been great including quick download times for On Demand shows. Very happy.
UPDATE ON 8/4/14: Because I'm now working from home, I went back to Cox for high speed internet service (50MB) for my business as of July -- but I am happily staying with PrismTV. I love having ALL the premium channels in digital. (Also, when I called Century Link to see whether I could pay for faster internet speeds and was pretty disappointed to find out that I couldn't because it's not available in my area, the service rep took another $20/month off my bill through the end of my contract. All in all, while I feel bad for those who say they have gotten poor customer service from Century Link, I myself have gotten very good service.)
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