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  • I had the misfortune of having to visit this Comcast Customer Service location last week. The purpose of this visit was my new voice activated remote control died. So since Comcast "rents" equipment I call them to have it replaced. Well, well. If your remote breaks, no fault of your own, you have to take it to a service location or they will charge you $5.99 for a replacement. What?! I pay these @sses over $200.00 a month and they charge me to replace faulty equipment. Unbelievable??! But actually when it comes to cable providers totally believable. So I trek down to my local Comcast center, which really isn't local, just the closest to me, to stand in line for 35 minutes while two customer service reps wait on people in front of me. Let's talk about this space. Gross. It smelled of old cigarette butts, BO, and moldy towels. The patrons in front of me were of the finest breeds. Most couldn't stand for some reason. I just had knee surgery less than a week before and was standing better than these people slumping and kicking their boxes or whatnots. My biggest complaint was there were only 5 people ahead of me and I waited 35 minutes! This may have been understandable but there were at least 5 people working in the store, but only two helping customers. And the one lady was helping one customer the whole time I waited, so basically only one person waiting on customers. I was so freaking annoyed, I really wanted to yell out, do one of you other Comcast employees want to wait on customers since we do pay your salaries?! Saving grace. When I finally made it to the one employee waiting on people she quickly gave me a replacement remote and took my broken one. Didn't ask for my account #, ID or anything. Tip to anyone who wants to hustle remotes! Just kidding...maybe. She was nice, polite, and got me on my way within seconds of talking to her. She saved this place from being a one star establishment, but really this place is just awful. Avoid if you can.
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