I've been two more times now and both times had very disappointing service.
Both times are on the popular lunch hours but that doesn't mean we don't deserve attentiveness.
The jalapeno burger was excellent. However, the next time I got the margarita chicken wrap and it was poor. I asked for no onions but told that it's pre-made so they can't do that. I reluctantly kept my order and sure enough the mix inside was dull, flat, boring, all of that... and my yam fries were over cooked.
Once we order the servers have completely forgotten about us, taken forever to come and clean up, or even bring our bill.
A simple lunch has easily turned into a 2.5hour ordeal because of the slow slow slow servers.