Went in, ordered a wrap. Stood at the counter 15 minutes, all other customers served. Asked "is the BBQ wrap coming out soon?" Response: "I hope so." I asked if she could please check, the guy in back says "I already made it". She looks bewildered, finally I say "did you give it to someone else?" Yep, she did.
Still standing there, no one doing anything. I say "can you make another one?" guy in back - "already made it." Me: "just give me my money back.
Gives me my money back without tax OR apology.
Too fed up to argue, I just left. So I paid them for bad service and no food. Advice to management, train staff on customer service.
I am sure the food is good, train your staff to be the same.