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  • Beware. Parker and Sons runs commercials, heavily, when the temperature heats up here in the valley. They claim to get the job done right with no "Melvins".... If you have a homeowners warranty and you call them for a repair on your air-conditioner beware that they may not respond in a timely manner or at all. I had a homeowners warranty and my warranty company called them to coordinate the repair. They said they would get it scheduled immediately and someone would contact me to schedule a visit, ASAP. I called the warranty company and Parker and Sons on a daily basis for over a week. This was back in June, 2012. Temperatures reached 94° in my home on a nightly basis and, knowing this, they still did not respond or schedule someone to come out. I Believe they did not respond because it was not a money maker for them since it was a warranties item which they were contracted for payment at a lower rate. After at least seven days of calling both my warranty company and them for action, I didn't know what to do and called my mother crying, hysterically. She couldn't believe the emotional state I was in and called to let them know that I was going crazy; they scheduled the repair. My AC motor needed replacing, which required a crane and they used that as the excuse for why it took 10 days. They couldn't have known that it would've required a crane because they didn't know my motor was out until they came out to check my AC after scheduling an appointment through my mother. As far as I'm concerned they do not deserve any kind of torch award from the Better Business Bureau because they allowed me to live in deadly heat for over a week before doing anything about the job that I had called on over 10 days prior. They never apologized; they only did the work required by the warranty. I am not one to post bad reviews but continue to see these commercials and I just need them to know that I suffered needlessly and had to pay for a hotel for three days so that I could live in an air-conditioned room after a week of living in 90+ temperatures. You should be honest about your Business practices and you haven't been so I thought I would post this for you.
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