They arrived 1 hour late. They came out and charged extra for pet stains as everyone else does. Those areas looked mostly clean, but with a few visible stains. The rest of the rooms still had dirty areas where there is waking traffic.
When questioned about the stains that were still visible, he said that is the way it is because you can't get it clean and left.
Called the office while he took off because he was in a hurry. They informed me that we didn't pay extra for shampoo. I explained that he didn't even say they only used water and also didn't offer shampoo as an option. They were going to send someone out to fix it. Scheduled it later that day and they called with a 20 minute notice and to make sure we were home. No show for an hour and a half. Then called again to find out what is going on and was told no more than 35 minutes more. Well, it has now been another hour and a half with nothing. Giving up and living with it.
All these years I thought shampoo was different than water LOL. I'm so glad I stand corrected. Needless to say, I won't be using their services again.