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  • The day before coming here, we gave this dealership a call. We explained to the women on the phone, Sierra who is in charge of internet sales who pairs you with a salesman, our situation. We had gotten a deal from the Hyundai dealership in Woodland Hills California for a Sonata SE $189.95 with all taxes and fees included a month, $0 down for 36 months at 10k miles per year. We spoke to her twice and she had checked with her manager and stated to us they are able to match this deal. She said they are the best dealership in town to match prices and told us to bring a picture of the contract the other dealership had sent us. We asked her mulitiple times please do not say yes if you cannot do it, because this dealership is about an hour drive and we don't want to waste their time or our time. Unfortunately, this became the case. The monthly price the sales person was able to get us to was $230 off which was way off from the price stated on the phone. I 100% understand if they are not able to match the price, however, there should be better communication within the team. Do not state that you are the best Hyundai dealership to "price match" when you cannot do it. I'm not blaming the women who we spoke with either because a manager may have told her to say yes. If she would've have said "no my manager said we cannot price match, however come down and let's see what we could do for you", I would've more than likely left with the car due to no high expectations and getting frustrated they said they could price match.
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