I dined at Hys for dinner last week (Friday December 5 2014)
Let's start with the positive...
The food was delicious, I had the fillet minon with Gorgonzola, mash potatoes and brussels sprouts
I called ahead to inquire about food allergies and the staff were very helpful
The atmosphere was great.
The servers were very friendly
Live entertainment was great
Needs improvement..
Sitting in the bar/lounge (which front of the house said has full service and a full menu) it took about 15 minutes for someone to take my order
At dinner time, it took 45 minutes for my steaks to arrive
My dish came out wrong (not a big deal, it happens), but it took another 45 minutes to make me a new one
The second time my dish came out, the brussles sprouts came out plain and tasteles, not caramelized with bacon and shavings of parmigian as the menu described and the mash potatoes were garlic mash potatoes not the plain ones i ordered. The server was happy to fix it but it was still annoying given this was not the first thing i had to send back.
Minor, but would have been nice to have fresh bread served before /with the meal.
I will go again to see if i have a better experience with the service