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| - Sorry for the lateness of my Yelp review, here. Mia Culpa.
About three weeks ago my hubby and I decided to check out the renovations that were recently finished in this particular McDonalds at 1927 W. Franklin Blvd in Gastonia, NC. We were especially interested in seeing what the new kiosk machines looked like as well as finding out how easy they were to use (or not), especially for older people who might not be too 'computer literate'. :)
We found that the kiosks were basically very easy to understand and use, and the Menu words and pictures are definitely large enough to see. Also, figuring out how to order a single item versus a meal, and something small, medium, or large wasn't hard at all.
These kiosks are very similar to using a cell phone in that you can move a 'page' up or down with your finger if you can't see everything posted on that particular 'page'.
You can pay by debit card/credit card at the kiosk or you can pay cash at the register (with a real person manning it!).
The only thing I don't know is how to get your sandwich WITHOUT something on it...like pickles or mustard. But then, we didn't order anything that needed something kept off of it. Thankfully, though, there seems to be one or two employees stationed by the kiosks for your "questioning pleasure". (They also tend to the tables/floors, keeping everything neat and clean.)
Now to the food we received:
We ordered a Double Quarter Pounder w/cheese meal and a Fish filet meal. Both meals...meat, fish, fries...were cooked just fine. The Sweet Tea was a bit overpowering in the 'sweet' department', though. They could easily cut the sugar down by a third of what they're now putting in and it'd still be sweet...just not "teeth-curling" sweet as it was, yesterday.
Also, the tea tasted 'old' as though it had come from the bottom of a pot or pitcher.
Also, it seems the employees may have forgotten that their soda machine doesn't make its own ice but, instead, has to be manually filled by an employee just like the Sweet Tea 'pot' which also has to be filled manually.
BOTH WERE EMPTY WHEN WE ATTEMPTED TO FILL OUR DRINK CUPS RIGHT AFTER ORDERING AND BEFORE SITTING DOWN...(Thankfully, one of the employees stationed by the kiosks got our ice tea and ice water.) AND THEY REMAINED EMPTY WHILE WE ATE OUR FOOD THERE, CURIOUSLY WONDERING JUST WHEN SOMEONE WOULD COME OUT FROM IN BACK AND REFILL THESE TWO ITEMS. NOPE...NEVER SAW ANYONE REFILL THE ICE, THE SWEET TEA OR, FOR THAT MATTER, ANYTHING ELSE.
Overall, this McDonalds is still basically like all the others except that this one now uses kiosks for food ordering.
Oh...and upon entering this building, WATCH YOUR STEP! The floor was being washed at the entrance AND NO "WET FLOOR" SIGN WAS PUT OUT! Yet, I observed that the closet where these signs are stored had its door wide open...with several "Wet Floor" signs leaning against the back wall area.
In fact, just about the entire area where customers walk to get to a kiosk or the register was very wet! (Thankfully, I was looking down and caught myself as I started to slide!)
True, it's possible that this No-Wet-Floor-Sign situation was a one-time occurrence but then, it only takes one time for someone to slip, fall, and SUE.
THE EMPLOYEES AT THIS MCDONALDS NEED TO BE TRAINED THAT "NO SIGNS WARNING THE PUBLIC OF FLOORS BEING WET MEANS LAWSUITS IF A PERSON SLIPS AND FALLS!"...and that employees could possibly be sued, too.
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