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  • This review is about the front office, and no reflection on Dr. Hicks. The young lady at the front desk should not be allowed to work directly with the public. I have found her to be rude in the past, but on my last visit she argued with me about my copay, then said she called my insurance and verified it. I called my insurance the minute I walked out of the office. They verified that I was right about my copay, and verified that they were never called by the practice. I called NLC billing office, and again was met with a disagreement about copay. I finally insisted that they call my insurance company # on back of card. I assured them that I would be calling to verify that they called. Later, I received a msg from NLC, informing me that my copay is what I said it was, and I would now have a credit. Did I receive a single apology? NO If I hadn't been seeing Dr Hicks for so long, I would change practices in a heartbeat. I do not appreciate being lied to, argued with, and almost cheated out of money.
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