We've given this place another try. This time it was 8:45am on a Sat. morning. There were many people waiting and they were taking names. They gave me a card that had Justin Beiber's name and said I would get to meet him in 10 minutes. It turns out they give similar cards to everyone who is waiting. I don't suppose they told the person with the Cinderella card the identical story. It was a bit longer than 10 minutes but the call for Justin Beiber came and we got seated in our booth. We were commanded by the mid-40-ish waitress in braided pigtails to give up my husband's walker. The aisles had high chairs and extra chairs in the aisle. No one else had to give up theirs. If there was a big scramble for the exit doors, they'd all get out except my husband who needs his walker to walk. We ordered our food and when it came, the 2 pancakes were on a tiny 5" side-plate. The remainder of the meal was on a larger plate. I immediately switched mine around as I don't want the syrup to pour off the pancakes onto the table. My husband did not follow suit. Therefore, the syrup poured off the little side-plate of pancakes onto a puddle on the table. Eventually when the waitress came back I asked to see the manager. When he came, I pointed out that the side-plate is too small. He answered that it is 'IHOP's standards" and he isn't able to change the standards. To rectify it this one time an exception was made and a larger plate was provided. This is when it gets interesting. She took my husband's fork and transferred his pancakes onto the larger plate for him, not too delicately, so the pancake was torn in places. She also wiped up the puddle of syrup. It was a tacky method of dealing with a minor problem. The food was OK, but hubby didn't eat all of his torn pancake.