No Customer Service - only lip service.
I had bought a Hunter Douglas blind from Sheila's back in 2002. The blind flew off the wall one day, the bracket hadn't been properly installed using only one screw per bracket. When the blind crashed to the ground it shattered the end brackets so I couldn't remount. I went back to Sheila's to see about repairing the blind. One month later, dealing with 3 different people, everyone passing the buck (or blind), I still have no parts, and no blind in my front window. I was told that the parts were ordered and someone would contact me. I could have ordered new blinds and had them installed while waiting for my replacement parts. I honestly don't believe any one ordered my parts, no one has followed up with a phone call or email and they probably hope I just go away - so I will. With the economy in Calgary being what it is, you would think that customer service, especially from loyal customers would have been a priority.