Pros - Professional customer service with the lady on the phone to the serviceman.
Cons - Questionable pricing policy of NOT quoting prices of services over the phone. Makes it difficult to compare with others and places extra pressure on customers needing service.
After spending 6 hours of my own time attempting to clear a clog in the kitchen sink, I decided to call for a plumber. I called four different companies and asked each about their pricing and schedule; the final company called was Roto-rooter. The lady who answered was pleasant and professional. Steve, the serviceman, was professional and knowledgeable of his trade. Because this was a Sunday call and my work week did not have the flexibility to wait for regular service, I decided to choose Roto-Rooter even though other Yelpers warned about the pricing policy of not giving an estimate over the phone. When the serviceman arrived, he evaluated the situation and quoted $240 to clear the drain in an island sink + $50 for a Sunday call. Obviously on the spot with limited options, I ok'd the service.
The sink works but I'm frustrated by Roto-rooters's pricing policy. Their Sunday price was comparable to other plumbers contacted and I may have picked them knowing their price over the phone. This pricing tactic is enough to give me pause when looking for plumber for other services.