We wanted to eat here after attending a movie at Regal Theaters. At 6pm the hostess would not seat us because the restaurant was booked until 9pm. Funny...the restaurant was completely empty many tables available and open for a group of 4 people. There were people at the bar, not sure why we were not offered to sit at the bar for cocktails. Being in the business myself, you never turn away customers when all your tables are empty.
A local in Summerlin and highly educated in customer service and training of employees. I was surprised that that the hostess would not seat us. The Yard House was packed and we were seated right away, The food was awesome at Yard House. I wish my first experience at Hearthstone would have been more favorable, but it was not. I find it very hard the entire restaurant was booked...when tables sat empty at 6pm.