Russell, the manager is awesome at his job! I came in after a long day, and he was able to talk me into a good mood by the time I left Aria Cafe.
When I first met Russell in August, he was very knowledgeable about not only his restaurant but he was knowledgeable about all the buffets in Las Vegas. We spoke extensively about the buffet at Wynn and how it compares to the buffet at Caesars Palace because I wanted to know the major differences because I was planning on going to 1 of them.
The next time I saw Russell was a few months later and he remembered exactly who I was, he also let me try 1 of his desserts (on him) due to a problem I was having not related to him or any service at Aria Cafe. I had the chocolate brownie with ice cream and it was phenomenal.
I do not know Russell past these handful of personal conversations I have had with him in person at Aria Cafe, but I really do believe that he is going to be an outstanding GM of an MGM property, restaurant, or club 1 day. His customer service skills are outstanding and are the best I have come across in Las Vegas.