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| - First of all, I shouldn't have to microwave my takeout food when I live literally a five minute drive away. But I guess that is what I can expect after waiting nearly an hour to get my food. I was told after I ordered "it will be a minute, we have a party order for delivery ahead of you." I was fine with that, and went next door briefly to get a soda. When I returned, I saw the delivery driver pass by me with the party order and assumed mine would be up soon, if not next. After all, cooking with a wok is done with small items at high heat and is very quick to prepare. About 35 minutes after I ordered, someone came out and told me that they were waiting on just one more item. This does not bode well for the condition of the other items that were presumably already complete and ready. Meanwhile, order after order after order of takeout for other people was brought out. Nobody offered me a beverage or even an apology. When my food finally came out after literally FIFTY-FOUR MINUTES, I was still offered no apology until I pointed out the time frame to the cashier. All she said was "sorry." If they really wanted my repeat business they would have given me a reason to return, such as a coupon. When I got home, I found that my pepper steak was hot, my kung pao chicken nearly hot, and all my noodles and rice were only lukewarm. After re-heating food that I had paid $27 to already be hot, I found it to be bland and visually unappealing, and my family agreed. I have absolutely no idea where all the positive reviews on here have come from. Bland food, hour-long cook time, and zero customer service add up to me NEVER RETURNING to this so-called restaurant.
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