I remember going to Thai Sa-On back in 2006 and the food was great. So I went back again last week and was disappointed. Ordered some coconut rice, a chicken dish with peanut sauce, Pad Thai, a grilled beef dish and a bowl of tom yum soup.
One of the first things that stuck out to me was how quick the chicken, rice and padthai came out to our table. I would say it took less than 10 minutes. I'm not saying it's bad but it's a bit weird, especially when the food that came out was lukewarm. Even the rice wasn't hot enough. I would highly suggest for them to serve their food on warm plates/dishes to keep the temperatures. The food didn't feel as if it came off a hot pan or pot. It didn't have the same consistency as when you cook something on the stove.
Second. It's a shame to see such a good place go downhill because they have a really crappy menu design. Wrong spellings, and scratched out prices to put the new ones in etc. Really cheap feel when you notice the menus were printed from Microsoft Word and an inkjet printer with cheesy clip art headings. Especially when you're paying 50/60/70 dollars for a meal for 2. Each dish we ordered was about $14.95 plus the rice and the soup. It was also a bit confusing because some items were not labelled properly.
Third. This is just my opinion on a personal level now. I feel that Thai Sa-On should trim down their menu items and really concentrate on making really good food. They don't need 100+ items on the menu. I feel you can get rid of over half that menu, cook some really delicious traditional and FRESH Thai dishes and people would definitely come back for more.
My bill came to about 66 dollars that night for 2 of us. I would say the value is not there anymore. The food was not up to par and I think other Thai places in Calgary would be better choices.