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| - Okay, I realize that I tend to give out a lot of 5 stars but this one is well deserved. I wish I had gotten the girl's name who helped me out as she deserves a raise.
My grandmother passed away and we wanted to enlarge a photo of her to frame and put up at her memorial service. The best photo of her that we had was her high school graduation photo. She graduated from Chandler High in 1952. My cousin and I started out at a camera shop that blows up portraits for around $50. Although it was going to be expensive we both felt it was okay because it was for her memorial service. The guy behind the counter asked me for my copyright release. I stared at him for a moment and then said, "Oh I don't have one, this is my grandmother's high school grad picture from the 50's and we're using the photo at her memorial service." to which he replied, "I'm sorry, but without the release we cannot enlarge this photo for you." I told him that there had been a big fire and a lot of the old paperwork including my Grandmother's high school records had been lost (which is true), but also probably any records about who even took the high school senior photos at that time. He sent me away apologizing but being quite abrupt.
I left completely angry and in tears because A - I just lost my Grams, who was like a mom to me, and B - the memorial was in less than a week and if every photo shop was going to ask for a copyright release, we were in trouble.
I looked over and noticed Kinkos and thought, "Heck, I'll just go blow up the photo myself and see if it looks okay." We drove over and once inside noticed that it was a smaller Kinkos and we may not be able to blow it up ourselves. I asked hesitantly if the girl behind the counter could enlarge the photo for me.
Not only did she say absolutely but she edited the photo a bit on her computer to remove a note my Grams had written to her grandparents on the front corner of it so that the photo would look nice in the frame at the memorial. I'm pretty sure they would have charged me an arm and leg to do the same thing at the camera shop.
She said that they don't worry about copyrights on photos for memorial services since we were not going to be selling them or anything. She also noted that since over 50 years had passed you don't really need a copyright to reprint family photos of this nature.
She took the small high school photo and enlarged it to fit in a 11x14 frame. Not only did it look beautiful at my Grams' memorial but it looks great in my kitchen today.
To me, great staff=repeat business, period. I always do all my FedEx and copy business through this center.
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