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  • So, Valley Radiology is "part" of Southwest Diagnostic Imaging. If you have the option - and you usually do - go someplace else for your imaging needs. My personal experience involved a copay of $150 and the "fact" that a non-contrast CT scan is classified by my insurance company as a "major diagnostic." (What a joke but that's not the issue - it is - but not part of this review.) My insurance required prior approval for this "major diagnostic" event. Valley Radiology got that approval and was informed of the coverage and copay. At time of service, Valley Radiology knew the exact amount of the copay but did not inform me. I assumed no copay because, in my mind, this is only a step up from an x-ray which I already had from Valley Radiology. Several months later, I get a bill for $150. My issue is if I had been informed by Valley Radiology of the amount of the copay at the time of service, I would have declined the service - I already had an x-ray and the recommendation for the no-contract CT scan came from Valley Radiology and weakly my internist. I called Southwest Diagnostic Imaging - handles the billing stuff for Valley Radiology - and after several left messages someone finally got back to me and basically said too bad. They knew the amount of the copay and should have tried to collect it at time of service - very common practice - but I suspect they knew if they had informed me, as they should have, I would have declined service. So, be aware of all of this and seriously consider another provider. I do have to said the rest of the service provided by Valley Radiology was acceptable.
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