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| - It's a shame, but I gotta "go in" on this. We've been to the flagship establishment in AZ, especially the original location downtown behind the ballpark.. We were happy& excited to hear they opened doors out here in LV so we decided to put it on the must do list...Why did we do that, on the day we did?? We were greeted promptly then it was all bad from there. Found a seat for our party and put in our drink orders n ordered an appetizer. Got our kool-aid n was catfish in decent time, but man, after that, ...all downhill like...
We decided on menu items n placed order, n that was literally the last time we saw our waitress (at least at our table) We waited and waited and waited after about 45-50 min our food finally made it to the table, by another table staff ( thank you) I appreciate her for not forgetting about us...
Absolutely No check in after getting our drinks. An occasional , "do you need anything", "how's is everything with your drink/appetizer" or not even "how's everything"???
absolutely no follow up with our table. We got better service at the gas station filling up before driving there from across town. .. We ordered the red velvet pancakes and they came with some type of "orange flavored" (not cream cheese) cream cheese icing.. (Usually cream cheese n powdered sugar) clearly this was not. Absolutely gross, not eating that,n made the red velvet cakes dry not even worth attempting to eat. (Shoulda just went to baby stacks). I got the Lo lo's : was 3 pieces of chx n waffle, eggs n grits. Grits were drowned in /margarine or whatever they drowned them in, too much tho. Waffle Taste like cinnamon, not how I've had any waffle ever before. They must be tweaking recipes bc the food wasn't made this way in AZ.. Either way just a word of advice to mgmt, train your wait staff on customer service bc we would have immediately notified of the discrepancies but they were nowhere to b found, since bringing the drink order to our table she was GHOST!!The chx was ok, nothing to write home about or compel me to return and pay for underwhelming food, NO table service, no thanks. Making bad even worse, after we decided against allowing them to "make it right" since we see the place filling up by the minute and it already took 45 to get our food, n no follow up, we decided,"mmmm good, miss me w that shhh" we decided to just let fellow yelpers read this and consider yourself warned.. Not sure if personality is considered when hiring but, there's too many options out here to eat at, as far as Lo lo's LV, I'll pass, one n done..
"Check Please"....and a box so I can make this not a complete loss, my dog may like it.
Hold up, now All of a sudden, out of the sky, it's a bird, no it's a plane, NOoo, it's; "Our waitress" where UUUU BEEN AT??? Lol.,
And now it's time to leave and you "hover" and carefully watch us sign our receipt? us table while we are signing our receipts as if we are going to bless you gracefully for not even checking on us 1x while we are there. I'm cool, were cool, completely cool off Lo-Lo's in LV..
Wats with the customer service here ????????
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