*BEWARE if you need to claim your massages through insurance here*
What a difference several months makes. Use the same massage therapist for 3 years and then all of a sudden the masseuse either does not have her required 2200 massage hours or she has not updated her license.
Sunlife does NOT recognize certain staff members here at this spa as they said they were starting to become way more strict about checking the requirements each January. Which leaves me having had a $130 message with no insurance coverage and I am out of pocket.. Plus a nice tip. GRRR!
We made darn sure over the phone before the massage as always that this particular person was recognized by Sunlife but after-the-fact we were told it was not the case and now we are shafted that $130.If the Spa is hiring or retaining people unrecognized by the insurance companies,we should be reimbursed by the spa! All they want to do is send a gift card to us for a fraction of the massage price and all will be ok again! Even the director of the spa told us there was nothing she could do.
Very sad, we would come here all the time but R&R, your attitude of saying SOL to us and other customers going through this right now is not right.
We had been loyal to you for 3 years and your people need to make sure they are up to par for medical coverage!