I have been coming to this place for the past few months and everytime I have had great service and great food. I always get their white rice (best rice ever) with black beans and chicken. I add mild and guac as well. The chicken is always so flavorful and the mild and guac make the bowl even better. In my experience the staff have always been helpful and listen to what my requests are. When I get to the cashier they are always friendly and have a smile on their face. At times I've noticed some of the members stressed out if it's busy, but I've worked in the food industry and I know how customers can be... Rude! But I think they handle those customers and situations well from what I have seen