I booked this hotel before reading reviews and almost cancelled but I'm so glad I didn't! We arrived about an hour before check-in and the lines were crazy long but nobody was using the express checking kiosks. We did that, which took 5 minutes max, bypassed the line, and were in our room way before checkin was even set to begin with no problems and no extra fees. Our room was recently renovated and was beautiful. King size bed, pretty decor, and huge window overlooking the flamingo habitat, pools, and a beautiful view of the high roller. Contrary to what others have said, every interaction I had with staff was great and everyone was helpful when we had questions. Honestly nothing to complain about at all!