I'm aware that almost every other review here suggests that they're atrocious in one way or another. I figured I'd share my experience as well, since it has been different.
I bought my 2013 Escape here in January '13. The sales guy I dealt with, who is no longer there, was well-informed, friendly, and didn't push me anywhere I didn't want to go. I knew precisely what I intended to buy and he competently assisted me with that.
Since then, I take my vehicle in regularly since I bought the pre-paid maintenance package. I have (almost always) been very happy with their service department. The guy I dealt with most every time is no longer there, but the new one I met just today seems helpful and earnest.
I've been happy with North Star, and will continue to return there for my maintenance even though it's about as out-of-the-way from my home and work as it can get. But they've done good by me and earned my trust.