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  • Bought a Smart Watch 3 days ago on 03/31. Yesterday I find the band is defective (the physical watch itself was in perfect condition) I went to the store and they were rude, unhelpful and refused a refund despite being in my legal right to ask for one . I told them that at the price I paid I didn't trust the build quality and would prefer a refund in order to wait until my phone contract ends and I'll go back to Apple and get an Apple Watch. After the service I received here I will certinally you will not be getting my next phone here. When I told them that I have returned items to Amazon in the past the store manager told me that next time I should shop at Amazon (which I gladly will do from now on). This store is not worth dealing with unless you are either making an impulsive purchase or just simply can't wait 24 hours for Amazon to ship it. The time before I bought a pair of Jaybird Bluetooth headphones and when I opened the package right after leaving the store the box was empty. After 45 mins of back and forth they finally gave me another one. Thank god that I actually am an impulsive person and opened the box immediately. Never, ever again will I deal with BestBuy until my last dying breath. They simply do not respect the customer, customer protection laws and do not realize that they exist in a world where more and more people are shopping online.
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