I dropped my car off at Van's after receiving a recommendation about how it's a family run business, etc. I told them that my car recently began sounding like a bus with the exhaust and what not and asked to please have my rear breaks checked. I quickly received a return call with a quote. The breaks and rotors were a bit over-priced and was told, upon trying to negotiate, that they could knock off $10. When I told them that was not enough and I'd rather have a friend do it, the manager became very sharp on the phone. I picked up my car, having the repair for the exhaust done, and noticed the "service engine" light was still on and the car made the exact same sound. I called and mentioned this and was told, "you did not talk to us about the service engine light" and "he fixed the sound he saw." Wow! I thought they may be in business to make money but apparently you have to tell them what to fix versus them evaluating the problem on their own.