I started going here 7 years ago when they first opened because it was close. I moved 4 years ago and still come here. Why? Because they are fast, do a great job, prices are low considering the quality of work they do and they treat their regulars well. The bad reviews are most likely from people who are just negative about everything in their life, and expect something for nothing. If they are busy then come back and wait. What reputable nail salon doesn't have a wait on a Saturday? Go early then or come back when its not busy. A busy salon means its a good one.