I started using Origins products a couple months ago and have been happy with just about everything I have used. I have very sensitive skin and have received great recommendations from the staff.
The store recently went through a remodel and is super clean and incredibly easy to shop. Each wall section is organized in a way that makes sense and is easy to shop. They even have a wall of samples to the left and behind the registers. If you want to sample something that doesn't come in a little packet, the employees will be happy to put together a little container for you.
I've only had one experience that didn't meet my expectations and that's only because I felt rushed. I like to walk into a store and browse on my own, but on this particular day I was pushed to the register as soon as I told the sales woman what I was looking for. Probably a good thing though...I'm sure I saved some money that day.