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| - This is a new resort with HUGE potential. It's not quite fully there yet, but I think in a couple years it will be very well established with trendy Scottsdale vacation-goers.
First the pros:
-- Awesome casitas with modern décor, huge flat screen TVs, great amenities, free drinks/snacks (non alcoholic), comfortable beds
-- Nice resort "campus" with reasonable views of Camelback and modern architecture
-- Service (with one exception below) is excellent with most staff going above and beyond and wearing multiple hats
-- Terrific spa with its own pool, wine, delicious spa snacks, and amazing service. Great promotions in the summer
-- Food at the main restaurant is really good especially brunch
-- The bartender at the pool is awesome!
-- Great music at the pool on weekends
-- They will drive you in a golf cart to nearby shops/restaurants and during the day in a Tesla a bit further
-- They were super flexible about early check-ins/late check-outs and also addressing immediately any issues that we had
-- There were tons of free drinks e.g. breakfast Bloody Mary shots, sangria by the pool, etc.
-- Good gym on site
The cons:
-- The pool is pretty small for such a large resort and I imagine it is too crowded on busy weekends/times of year
-- Service at the pool was really understaffed. We rented a cabana and for a good portion of the day no one came to check on us or remove food/bring towels, etc. (Later in the day a supervisor came to pitch in and help out so I know they were trying, just were really understaffed)
-- Food at the pool wasn't great (much much better at the main restaurant)
-- We initially had some issue with bugs in our room (including crickets). They fixed the door frame which had a gap (probably a new construction issue) and addressed it quickly.
Overall, I can tell they are really trying hard and we met so many amazing staffers at the resort. They resolved any issues we had with a smile and quickly. I think they are just working out some new resort/opening issues!
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