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  • Okay...it's gonna' be a long one because this place breaks my heart. It's so beautiful and so wonderfully located, and the food was amazing. (Although, frozen calamari? C'mon guys!) Obviously SOMEbody cared enough to make it gorgeous. It should be a huge success, buuuut. You're service. Ugh. Your service. You're a "wine bar" right? Our server didn't know the wines AT ALL. You didn't have an entire page of your wine list in stock. He promoted a wine that was on "special" which we ordered a bottle of, loved, and then you were out of. (There was only one other table in the restaurant.) When trying to sell apps he stated, "this is a wine bar, so you have cheese with wine, right?" as he read the apps off the menu. He kept trying to take a plate that was not empty even though we kept telling him to leave it. He didn't have any idea what cheeses were on the cheese plate he delivered to our table. (All the cheeses came out ice cold as well. Even the brie.) He tried to sell us another bottle that we requested be a dry meaty red and he brought out a Pinot that tasted so sweet it was shocking. Then he brought another bottle of wine, said it was his favorite and then proceeded to read the description off then back of the bottle to sell it to us. They "sold" us our food when they dropped it. And then to conclude, when he dropped the check, he said, "You guys have been great. You spent a lot of money!" Painful. I'll give you another chance. But ya' gotta' get your service up to par. I'll pay anything for good food, but the service MUST match the price point. At the very least, teach your servers at your wine bar...about the WINE. And make your servers LEARN THEIR MENUS. All of them. I'm not going to post this to my social media yet, but if the experience is repeated, I'm shoutin' off the mountaintops...because you guys have a chance to make it PERECT. Not a lot of people do in this industry. And fixing your service is the EASIEST part.
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