| rev:text
| - I really wanted to give this place a good review because the guys were pleasant to talk to on the phone. The problem is, Highline gets $1,600 out of me, keeps my car for 6 weeks, and gives me my car back with a check engine light and brake light blinking that weren't doing this when I gave them the car. How do you return a car to a customer like that? Horrible!
Here's the situation:
My car wouldn't start, had it towed there. They said it was the ignition control and call me 2 days later to pick it up after they have started the car a dozen times. I drive it home and the next day it wouldn't start, so it is returned to the shop. Highline wasn't very good about giving me updates, so after several days, I'm told it's a computer problem, but they would have to outsource the car to a dealership. 2 weeks later and $1,600, they tell me they have taken the car for several test drives and the car is good to go. I pick up the car right before closing and drive 10 miles and I start getting every warning light possible popping up (funny that this didn't happen to them, huh). I turn around and drive the car back and have to leave it in the lot because they are closed. Call the next day and they send the car back to the dealership, where my updates are days apart with no progress. Finally, 3 weeks later, they think they have the problem solved, but tell me that they can't figure out why a break light is blinking and they simply can't figure it out without charging me more. After not having the vehicle for 6 weeks, I decide that these guys don't know what they are doing and I'm not paying out anymore. Since, my daughter lives closer to the shop, I asked her to pick up the car and it drives fine, but, in addition to the brake light blinking, the check engine light is on too. Let's see what happens, I've had the car less than 24 hours.
To Highline's defense, they did give me a loaner vehicle after 2 weeks because the repair was taking longer than expected. I really appreciated that because not having the vehicle was getting to be inconvenient. I think the issue that tied their hands was outsourcing the vehicle, because they were at someone else's mercy. And, I know first hand, that electrical problems are a pain in the behind, and that's why I was very patient. Again, I want to note that everyone that I talked to was very nice, so maybe this was an isolated incident.
Another troubling thing is that they had a call center give me a call while the car was being serviced. I told them the car was still being repaired, so I'd wait until repairs were done to write a review. I look on the site, before I picked up the car and there is a 5 star review with my name. That is why I'm giving this review, so people know this is coming from me and not a call center.
I think it's safe to say that I won't be going back to this place.
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