| rev:text
| - My husband and I stayed here on a Friday night. I arrived first, and checked in without incident. The room was nice, with a comfortable bed. After a tiring day, I wanted to order something simple from room service and watch TV. Just in case there was nothing on TV, I plugged in my iPad so that I would be able to catch something on Netflix. There was no room service menu in my room. I hunted in vain for about 20 minutes, then called guest services. They brought me a menu promptly. I was really disappointed in the choices available. Most of the food was either too heavy or overly trendy, and just not appetizing at all. I'm all for trying new things, but this particular night I would have loved a grilled cheese sandwich and a cup of soup. Nothing like that on the menu. I ended up going to the lobby for potato chips and a bottled water, not exactly the dinner of champions. I had to wait for a few minutes to pay, because two of the front desk clerks were chatting with each other, and a third was making small talk with a guest who was already fully checked in. Back in the room, I ended up watching Shark Tank on TV and going to sleep. About a week later, I realized I had left my iPad charging in the room. I called, and spoke with a guest services supervisor. She said that no iPad had been turned in, and took down my phone number, just in case. I knew I had left it there, and was frustrated that it had likely gone the way of most things of value that get left behind on planes and in hotels. Chalked it up to my mistake for not double checking that I had all my belongings when I left. Two weeks later, at 10:40 on a Saturday night, the same guest services supervisor called me, saying they had "just found" my iPad. She rambled for a minute or two about how she barely remembered getting a call from me, had taken down my number but not my name, looked for me on Facebook (?), etc. I described it for her (colorful case, baby picture on lock screen). She asked if I could pick it up, but we live somewhere else. She said she would need a credit card to ship it to me, but didn't know how the hotel handles this process, so she'd have to call me back. I was very happy to know I would be getting my iPad back, but after I hung up I started feeling a little weird about the whole thing. I was (and am) far from the point where I would be interested in accusing anyone of anything, but where exactly was my iPad for more than 3 weeks? It was password protected, so I knew that if someone had walked off with it, they wouldn't be able to use it. I also felt uncomfortable giving my credit card info in this situation. AND, the few times I had left items behind in a hotel that were actually found (particularly a business class hotel), the hotel promptly shipped them to me, no questions asked. (Why? Because their reputation is important, and they care about earning my repeat business!) The woman did not call me back, so two days later, I called the hotel's general manager. He was polite and friendly, and we discussed the matter for ten minutes or so. I might have expected him to confirm that asking a guest for credit card info to return a left-behind item is (or is not) their policy, and maybe share what the hotel's policy actually is for lost & found items, but he didn't. He also didn't really offer any type of reassurance about why it was suddenly "found" three weeks later, but said he would look into it and call me the next day. He added that the woman I talked to had been a long-time hotel employee, and they had never had anything questionable happen with her. I ended the conversation by reiterating that I was not accusing anyone of trying to steal my iPad, it was just that...(I paused to search for the right words). "The story doesn't pass the sniff test," he finished my sentence. HIS words. Well yes, exactly. He called me the next day, no explanation, no apology, no indignation that I would even question the situation, nothing. Just had me once again provide a description of my iPad and case. He put someone else on the phone to take my credit card info. I ended up arranging insured shipment myself through UPS and emailing the label, along with a message saying to make sure the charger was there - it had been plugged in, after all. I got my iPad back today. It was well-packed and shipped promptly, including a charger. But not my charger, which only deepens the unaccountability of this situation. If my only negatives on this whole experience were the menu/room service issues, I might have considered staying at this hotel again. But I will be taking my patronage elsewhere for future business/personal travel. (P.S. I just noticed the note taped to the iPad contained my name and telephone number, which conflicts with what the lady said on the first call. The story is all over the place. Good call on the sniff test.)
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